Privacy Policy

This Privacy Policy (hereinafter referred to as "Policy") is aimed at assisting you to understand the privacy details about how Rapid Fx and its global affiliates (hereinafter referred to "Rapid Fx" and "We") manage your Personal Information that you provide to Rapid Fx when you are using Rapid Fx products or services, including how Rapid Fx collect, process and transmit your Personal Information, etc.

Personal Information referred to in this Policy means all your data that Rapid Fx acquires when you browse Rapid Fx website and use Rapid Fx products or services. Personal Data mentioned in this Policy refers to the Personal Information that can be used to identify an individual on its own or in combination with other information. This Policy applies to Rapid Fx websites, products, and services that display or provide links to this Policy.

Once you use Rapid Fx products or services, you shall be deemed to have read, agreed and accepted all terms and conditions stated in this Policy as well as all the changes we have made at any time. Rapid Fx respects and protects your personal privacy, please read carefully and understand this Policy before providing your Personal Information to Rapid Fx or allowing Rapid Fx to collect your Personal Information.

1. How Rapid Fx collects your Personal Information

In order to provide services to you or to better provide our services to you, we will acquire your Personal Information by the following ways no matter whether it is the Personal Data prescribed in this Policy or not:

• Personal Information you provide: When you surf the Rapid Fx website and use Rapid Fx products or services. For example, the Personal Information that you submitted to set up and generate a personal account, or information provided to contact you for sales support.
• Query and Request Information: Information you provide to Rapid Fx when you send us a query, suggestion, or request. For example, when you contact us to request deletion of your Personal Data.

2. Types of Personal Information that may be collected by Rapid Fx

2.1 Basic personal information

• Registration information: such as phone number, name, birthday, nationality, and your city, etc.
• Account information: such as profile picture, delivery address, e-mail address, and account details.
• Other basic information we may collect from you.

2.2 Service data information

• Identifiers such as name, physical address, email address, username, password, social media handles, and Internet Protocol (IP) address.
• Payment information (including payment card details or online payment services number and invoicing address) and financial information.
• Commercial information, including records of services purchased, shipment content data, and consumer preferences.
• Internet or other electronic network activity information, including browsing and search history on our sites.
• Geolocation data.
• Audio information from calls placed with customer service.
• Professional or employment-related information in the form of business contact information.

3. How Rapid Fx use your Personal Information

Rapid Fx shall comply with applicable legal requirements when using your Personal Information. We utilize this data to:

• Provide you with registration and account management services.
• Analyze usage information, habits, and preferences to improve user experience.
• Provide information which may interest you with your permission.
• Provide quality after-sales service.
• Feedback error reports to quickly locate and solve abnormal issues.
• Optimize performance and improve functions design.

4. How Rapid Fx disclose your Personal Information

Under the relevant applicable laws, Rapid Fx may disclose your Personal Information under the following situations:

• Within our internal corporate group.
• With reliable partners or service providers necessary to provide you with better service.
• If required by law, law enforcement agencies, or government sectors.
• To prevent personal injury, avoid significant property losses, or protect social public interest.

5. Cross-border transfer of your Personal Information

In order to provide better services for you, Rapid Fx may transfer your Personal Information to third countries for storing and processing. Privacy laws may vary among these countries, and we will take appropriate measures to process the Personal Information in accordance with local laws.

6. How to access, modify and delete your Personal Data

In accordance with your rights under relevant applicable law, you may exercise:

1. Right of access: The right to know whether your Personal Data is being processed.
2. Right to rectification: The right to request correction of inaccurate data.
3. Right to erasure: The right to request the deletion of your Personal Data.
4. Right to restriction of processing: The right to limit how we use your data.
5. Right to object: The right to object to our processing of your data.
6. Right to data portability: The right to have your data transmitted to another controller.

To request exercising your rights, please contact us via email at [email protected].

7. Security measures Rapid Fx take to protect your Personal Information

We take reasonable and practicable measures to protect your Personal Data from being accessed, tampered with, disclosed, or destroyed by unauthorized third parties. All your Personal Data will be stored on secure servers. However, please be aware that no internet transmission is absolutely completely secure.

8. How Rapid Fx handle Personal Data of minors

Minors are not allowed to use Rapid Fx products and services without the consent and guidance of their legal guardians. We do not intentionally collect data from minors. If you believe a minor has submitted data to us without consent, please contact us.

9. Products and services from third parties

Our privacy policy does not apply to any products or services provided by third parties. Please carefully read and understand the privacy policy of third parties before you submit any data to them through our links.

10. Update of this Policy

Rapid Fx reserves the right to modify this Policy. If modified, Rapid Fx will publish the latest version on our official website: https://rapidfxcourier.com

11. How to contact Rapid Fx

If you have any questions or suggestions about this Policy, please contact our Data Protection Officer: